We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.
For the safety of our customers and employees, face coverings are highly suggested, but not required. Please let us know if you need assistance. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday.
In observance of Memorial Day, CPS Energy’s offices, customer service centers and call center will be closed on Monday, May 25. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006, 24/7.