We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Upcoming Events


Tuesday, July 7, 2020
5:00 p.m. – 5:30 p.m.
Virtual People First Community Fair
City Council District 2

There are three ways for customers to participate:

By computer: CLICK TO JOIN   Password:2222

By tablet or smartphone: Download the Webex app in advance, then join cpse.news/fairdistrict2 Password: 2222

By phone: Call 415-655-0002 Access code: 133 029 0650


PeopleFirst fair