We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

 
GENERATOR SAFETY

A portable generator can be an ideal secondary source of power––especially during power failures. But it can be dangerous if it’s not used appropriately.

Here are some safety tips:

  • Never operate a generator in an enclosed or partially enclosed space
  • DO use carbon monoxide detectors in areas near the generator to monitor levels
  • DO NOT connect generators directly to household wiring without an appropriate transfer switch installed
  • DO make sure your generator is properly grounded
  • DO make sure extension cords used with generators are rated for the load and are in good condition
  • DO NOT overload the generator
  • DO plug the generator into a ground fault circuit interrupter (GFCI) to help prevent electrocutions and electrical shock injuries
  • TURN OFF all appliances powered by the generator before shutting down the generator itself

Hazards Associated with Generators:

  • Shocks and electrocution from improper use of power or accidentally energizing other electrical systems
  • Carbon monoxide from a generator’s exhaust
  • Fires from improperly refueling a generator or inappropriately storing the fuel for a generator
  • Noise and vibration hazards