We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Kite Safety

 

Keep safety in mind when flying kites

Safety precautions can go a long way to keeping you safe and the power on to homes and businesses. That’s because, often, kites are flown near power lines. Flying a kite is no doubt, fun. However, kites that become tangled in electric infrastructure and be dangerous and result in the disruption of electric service.

Keep these tips in mind when flying a kite:

  • Fly kites in open areas and away from electricity poles, overhead power lines, trees and other obstacles.
  • Kite lines conduct electricity, do not fly near overhead power lines.
  • If a kite gets caught in overhead power lines, release the string at once. Do not pull the string or climb the pole.
  • Only fly kites in dry weather. Never fly a kite during electrical storm.
  • Only use kites made of wood or plastic, never metal or mylar. Only use cloth for the tails.
  • NEVER attempt to retrieve any kite caught in electric equipment. Instead, call 210-353-HELP (4357).

Issues can be reported by calling 210-353-2222 or by email, feedback@cpsenergy.com.

 

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