We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Working With Electrical Equipment

 

When you’re working on electrical systems or equipment, we want you to put your safety first. Here are a few guidelines.

  • Use the right tools for the job
  • Flip the breaker––isolate or de-energize equipment via the breaker panel
  • Identify the electric shock hazards and other dangers that may be present
  • Test every circuit and every conductor with a meter or current tester before starting to work
  • Use personal protective equipment - it's your last line of defense in case something goes wrong
  • Ask yourself, "Do I have the skills, knowledge, tools and experience to do this work safely?"  If the answer is no, contact a qualified Electrician.

For additional information, call us at (210) 353-2970.

Electrical1