We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Merida to Westside



In our effort to continually enhance the reliability of our service, we routinely evaluate our systems and rebuild when needed.



We are rebuilding an existing single circuit 138 kV transmission (power) line between our Merida and Westside Substations. The transmission line route will be four miles long and begin near the Westside Substation, near the intersection of Ruiz St. and San Joaquin Ave. The line proceeds south and turns east along Ceralvo St. The line then turns north on Cupples Rd. and then turns east on Merida St. to the Merida Substation.

This project involves completely removing and rebuilding the transmission line including foundations, transmission structures (poles) and electrical wires. The existing lattice (webbed) structures will be replaced with steel poles. Customers along Ceralvo St. and Merida St. may experience short unavoidable outages during construction.



Construction will begin November 2018. Scheduled completion date is May 2019.



02/01/2018: Surveying begins



Robin Tarpley, Project Manager
Merida to Westside Transmission Line Rebuild Project