We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Rafter Phase 2 Transmission Line



In our effort to continually enhance the reliability of our service, we routinely evaluate our systems and rebuild when needed.



We are building a new single circuit 138 kV transmission (power) line between our Cagnon and Rafter Substations. The Rafter Phase 2 Transmission Line Project consists of installing six miles of new transmission line between our Cagnon (located near 1604 and Dove Canyon) and Texas Research Substations (located near the intersection of Zeta Dr. and Potranco Rd). The construction work we are doing should have no impact on electric service in the area.

Our contractor, Southeast Power Corporation, will install new poles at the Cagnon and Texas Research substation in December 2019 and then wire, support arms, and some hardware starting in January 2020. We estimate it will take about four (4) months to complete the installation. 

There will be vehicle traffic through existing easement and right of way during construction. A helicopter may be flown to minimize ground disturbance and expedite the project.



Construction will begin in December 2019. The scheduled completion date is April 2020.



Daniel Otto, Project Manager

Rafter Phase 2 Transmission Line

Mail Code 100311

P.O. Box 1771

San Antonio, Texas 78296-1771