We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Rates

 
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Residential Rates and Regulations

The following documents explain our electric and gas rates for residential customers, including any additional charges that may appear on your bill.

Commercial Rates and Regulations

As a commercial customer of CPS Energy, you should be aware of various fuel and regulatory charges as well as several different electric and gas rates that may apply to your company and may be included as additional charges on your company’s bill. Your business also may be exempt from paying state sales and use taxes for electric or natural gas services.