We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy Public Input Sessions


We support our community.  San Antonio is a prime center for growth and economic development, which will benefit everyone.  

We know what matters:  Reliability, Affordability & Value, and Great Service.

Members of the community are invited to sign up to speak and express their viewpoints to our Board of Trustees.

Public Input Sessions allow us to share important information with you on the approach and options we have to support our community, economic prosperity, and business interests.


Location and Parking


Previous Public Input Sessions

Questions or Comments


Thanks to our San Antonio friends and neighbors who were able to come to our February 18, 2019 Public Input Session regarding the SA Draft Climate Action & Adaptation Plan.  We are also appreciative of the level of involvement for our June 13, 2018, and November 27, 2018, Public Input Sessions! They were held in order to gather comments, insights and suggestions about our new strategic initiative, called the Flexible Path.

In summary, the Flexible Path is a full reboot of how we will prudently plan for, develop and/or install new energy sources going forward. Comprehensively, it will better position us to add improved technology, while we thoughtfully and sensibly balance consistently greater reliability, operational efficiency, and affordability.

Some additional highlights of the Flexible Path include the following:

  • We will continue to be San Antonio’s Energy Experts, keeping safety & security top priorities.
  • We will continue keeping our systems highly reliable for the benefit of our community & state.
  • We will favorably and prudently incorporate levels of renewable / non-emitting energy sources.
  • We will make improvements to our plan every year to help ensure success.



The evening programs for the Public Input Sessions are officiated by our Board Chair, John Steen. Accompanying him are Trustees Dr. Homer Guevara, Ed Kelley, and Dr. Willis Mackey. 




After the formal Public Input Session on June 13, San Antonio’s Mayor Ron Nirenberg hosted a follow-up Facebook Live event. He interviewed our President & CEO, Paula Gold-Williams, about our Flexible Path forward. That engaging internet video is available at the following link:  Watch Here



One hour before the Public Input Sessions began, our team members provided helpful information on a variety of topics such as:

  • Our many energy & money saving programs, which are available to customers;
  • Our community-based benefits that are associated with effective conservation, especially during the hot summer months;
  • New Vehicles we’ve invested in, which were displayed at the events: 
    • Hybrid field trucks
    • A “Smart Sniffer,” which is a gas system quality assurance truck that helps us accurately and proactively detect and correct system issues
    • Our Mobile Support Center(MSC)
  • Our Flexible Path strategy, with written presentations provided in English & Spanish




As the programs began, Paula Gold-Williams gave comprehensive presentations on CPS Energy’s Flexible Path strategy.  The core presentations and transcripts from each Public Input Session are available on the links for the respective dates the sessions were held.  Some of the questions, and our answers, are provided below.


We will continue our Flexible Path dialogue.  For your convenience, you can also submit a comment through our online Feedback Form, regardless of the timing of such sessions.



When will JT Deely 1 & 2 close?

  • Deely 1 & 2 was deactivated on December 31, 2018.
  • Our Flexible Path will see a significant reduction in coal and gas use and an increase in our renewables. From 2010 – 2018, coal decreased 44% and will decrease another 61% under the Flexible Path. Renewables increased 69% from 2010 to 2018 and we expect a 127% increase in renewables by 2040 under the Flexible Path.


What programs does CPS Energy have in place to help customers who need assistance with their bills?

  • We are always ready to help our customers and we have numerous plans to help the elderly and low-income customers. Visit our website to learn more about our Customer Assistance Programs or call customer service at (210) 353-2222.
  • Our Community Engagement team reaches all throughout our metropolitan area.  They often use our mobile Customer Response Unit (CRU) to increase awareness and enrollment in assistance and energy savings programs that have been designed to help customers.
  • We also offer a variety of residential and commercial rebate programs help customers reduce their energy needs and, in turn, save money.


How will you incorporate the final Climate Action and Adaption Plan (CAAP) into the Flexible Path?

  • The discussions we’re having now with  our community and partner groups are just the beginning of the ongoing dialogue about the Flexible Path.  We’ve been active partners in the City’s CAAP, which is still being discussed and developed. The final draft of the CAAP is in progress.
  • The path to our goals will be reflective of what the City of San Antonio – our owners – and our customers decide once the CAAP is finalized. We are committed to delivering on those aspirational goals.


What is CPS Energy doing to improve our community’s air quality?

  • We are committed to ensuring a clean future for our community. Under the Flexible Path we are committed to prudent increases in renewables and decreased in coal and gas. Our focus on the environment and improving air quality for our community is a top priority. Since 1997, nitrogen oxide (NOX) emissions have been cut by more than 75% and with the closure of JT Deely in December 2018, NOX emissions will see an additional 30% decrease from 2014.
  • Check out our Annual Report’s Clean Air/Environment section for more information about our commitment to clean air.


How does CPS Energy partner with SAWS?

  • Our partnership with SAWS was recently highlighted in a case study by the Environmental Defense Fund and was showcased as a model of how municipally owned utilities should work together.  CPS Energy and SAWS have a longstanding partnership and work together on joint rebate programs and conservation opportunities. There are also joint efforts on the auditing of our customer facilities and systems to enhance efficiencies. Water plays a large role in our power generation and recycled water goes into our cooling lakes which to date, has saved about 359 billion gallons of water.
  • We are committed to executing more partnerships with SAWS to help improve value for our community and mutual customers.

What steps is CPS Energy taking to make your fleet green?

  • Our commitment to clean air and the environment extends to our fleet of vehicles. The investment in electric and hybrid technology is a critical component of CPS Energy's commitment to reduce its overall carbon footprint.
  • In 2018, we invested in 34 XLP Plug-In Hybrid Electric Ford F150 Pickup Trucks. We are the first utility in Texas to use this vehicle and we’ve purchased the largest quantity of plug-in hybrid F150s of any utility or private company to date.
  • We currently have the following environmentally friendly vehicles in our fleet:
    • 9 CNG trucks assigned to Gas Delivery
    • 13 electric Volts
    • 3 electric buckets
  • CPS Energy’s fleet has been named to the 100 Best Fleets in the AmericasTM for 2018, ranking No. 24. This is the third consecutive year CPS Energy has earned the honor. This year’s ranking moved CPS Energy up from No. 25 last year and No. 43 in 2016.


While we appreciate the progress that CPS Energy is making, and the improved objectives of the Flexible Path, why can’t we get there faster?

  • This is the beauty of being “flexible.”  As new advances come to the forefront, balancing reliability & affordability, CPS Energy will pursue these opportunities. Nothing is set in stone. We are committed to achieving the best results for our customers & citizens over the short-, medium-, and long-terms. 


Our People First philosophy drives us to not only follow applicable environmental requirements, but to exceed expectations and seek innovative solutions that build on our environmental stewardship.