We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Natural Gas Excess Flow Valve Customer Notification

 

CPS Energy is committed to providing our customers with safe and reliable natural gas service.  In accordance with recent federal regulations, our Gas Delivery team is in the process of deploying an Excess Flow Valve (EFV) installation program on some of our existing natural gas service lines.  

An EFV is designed to automatically stop the flow of gas if the service line is broken. Stopping the flow of natural gas from a broken service line significantly reduces the risk of a natural gas incident that could result in personal injury and/or property damage.

New natural gas regulations only require us to notify customers of their right to request an EFV; however, due to our commitment to safety, CPS Energy has decided to proactively install these devices on all qualifying service lines through a multi-year program, at no cost to our customers, as well as maintain and replace equipment, as necessary, at no charge.

EFVs are not appropriate in all instances and are not installed on all natural gas service lines. Our deployment team will be contacting qualifying customers to discuss the installation process.

If you would like your gas service to be evaluated for installation, please contact (210) 353-4338.  If you qualify, we’ll coordinate a date to make the installation.