Contact CPS Energy Customer Engineering at 210-353-4050 Monday - Friday 7:30am - 4pm or firstname.lastname@example.org if you need assistance with any of the steps below.
Ensure you are within CPS Energy’s Electric Service Boundary Map and/or Gas Service Boundary Map. If you service is within the Downtown Network Service Boundary, please note your project is subject to CPS Energy’s Electric Service Standards Section 1100 – Service from Downtown Network System.
*The following link will provide important addressing information that is needed before an application can be processed. Read More Here
Complete a Utility Preliminary Plan Review (UPPR) Request and submit your site plan, conceptual elevations, photographs, survey, and estimated electric and gas loads. The Utility Preliminary Plan Review provides you with the opportunity to meet with CPS Energy staff to discuss your project, similar to the preliminary development plan review meetings offered by the City of San Antonio, but focusing on the provision of electric and gas service. This meeting will assist the you by identifying items that need to be addressed or modified prior to submitting a complete work request application to CPS Energy.
CPS Energy will help you understand CPS Energy Service Standards, environmental requirements, and important permit and inspections information for your project.
CPS Energy will also describe your construction options: Developer Install or CPS Energy Turnkey and CPS Energy will discuss working with other utilities, like San Antonio Water & Sewer.
Register to request temporary service and track your project steps all the way through to permanent service. Once submitted, we will typically process your registration within 24-48 hours. To authorize a contractor to register, complete a Web Authorization Form.
To register, you will need:
If opening a new CPS Billing Account, provide one of the following:
Or email email@example.com
Apply on the Construction & Renovation Web Portal.
Attach the required documents to your project by selecting the Project from Home, then Attachments.
Or download and email your application:
Once CPS Energy Customer Engineering receives all required documents, the job is assigned to a Designer who will schedule a Pre-Design Meeting with you. Before the meeting, the Designer will gather preliminary information and comments from internal CPS Energy departments: Distribution Planning (Circuit Capacity Planning), Gas Engineering and Right-of-Way (Easements).
During the Pre-Design Meeting, your Designer will review your project with you and explain any steps required before CPS Energy’s Design Phase can begin. CPS Energy will also work with you to determine your construction trailer location, temporary service designs, permanent infrastructure routing, and required easements. CPS Energy will note any revisions required to your documents before submitting for metering review and infrastructure design.
The Electric Services & Metering Standards (ESMS) department reviews meter diagrams and provides meter cans for installation. It is important to complete and provide your metering diagrams to ESMS so they can review and procure meter cans for your installation. This is especially important for Small Commercial customers due to quick turnaround. ESMS reviews and meter can provisioning happen in parallel with your CPS Energy’s Design phase.
Once your CPS Energy Design phase is complete, confirm with your Designer or Coordinator that your meter cans are available for pick up at: 511 S. Salado St San Antonio 78207 EXT. 4245.
Once CPS Energy has received your revised documents, CPS Energy will assign a Coordinator to your project and begin the 40 day Design phase. In parallel with this Design Phase, CPS Energy highly recommends you apply for all of your required permits, which can have a long lead time. In addition, CPS Energy will apply for permits for CPS Energy work. At the end of the Design phase, CPS Energy will provide your final design and invoice.
Every project will have a unique design that may include Overhead Service, Underground Service, or both. If a customer is required to install Underground facilities, they will receive a design specific to their project with precise measurements from source of power (riser pole, manhole, etc.) to the meter location or transformer location(s). For Commercial projects, the customer will need to install all infrastructure according to CPS Energy’s design.
You will need to obtain all relevant permits and, where required, final electrical and/or gas inspection from your local city or municipality, such as The City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. CPS Energy has also worked with the City of San Antonio to create a Permits and Inspections Checklist for your assistance. If you are outsides San Antonio, contact your local municipality.
CPS Energy encourages Developers to sign their contract and remit payment within 5 business days to avoid schedule delays.Pay Online
In an effort to reduce conflicts with other infrastructure or fixtures, CPS Energy requires your engineer to stake designated pole locations, transformers, streetlights, and easements per CPS Energy’s design prior to construction. CPS Energy will stake CPS Energy infrastructure in public right-of-ways.
CPS Energy Construction Standards
CPS Energy has adopted specific standards for the construction of electric or gas services within the CPS Energy Service Area:
If installing Underground infrastructure based on a CPS energy design (underground primary duct banks, manholes, concrete slabs, or underground secondary duct banks), call the CPS Energy inspection line at 210-353-3373.
Permits & Inspections
Please note that all permits and inspections required by any Authority Having Jurisdiction (AHJ) will need to be completed and released to CPS Energy prior to the electric and/or gas meter being set. CPS Energy has worked with the City of San Antonio to create a Permits and Inspections Checklist that must be satisfied in order for City of San Antonio permits to be released to CPS Energy. If you are outsides San Antonio, contact your local municipality.
Site Ready Checklist
You are required to meet all of the following conditions prior to the commencement of CPS Energy construction:
The overhead portion of the project will be released to construction after all payments have been received by CPS Energy. Meanwhile, you may begin construction of the underground infrastructure. You may extend the duct bank to within 10’ of the proposed riser pole location. After the riser pole has been installed and framed, we will provide the riser bracket so you can complete your duct bank installation. After this, you can schedule your final inspection.
CPS Energy Inspections
Call 210-353-3373 for inspections according to the instructions on the sketch supplied by CPS Energy. Inspections are required before concrete is poured, for both the slab and the duct bank. The underground portion of the job will be released to construction after the final inspection has been approved. Our underground crews requires approximately 15 business days (weather permitting) to set the transformer, pull the primary cables and make up the transformer.
City or Municipality Inspections
In order for CPS Energy to turn on your service after our infrastructure and meter installation, we require your city or municipality’s successful electric and/or gas inspection(s). We recommend you acquire these inspections as soon as possible. CPS Energy will still install your infrastructure and meters, but in a locked position until we receive the appropriate inspections. In some locations, the CPS Energy Meter Installer will perform this inspection.
Texas state law requires all public, private, and charter schools to perform School Pipe Testing and provide appropriate documentation before CPS Energy can activate gas service. Also, the law requires that a leak test be completed every two years. Please go to School Pipe Testing for more information.
If necessary, submit easement documentation for the necessary utilities after they are constructed. The easement or field notes will need to be received, reviewed and signed by the property owner prior to your service being activated. This process can take up to 3 weeks.
CPS Energy will release the underground portion to construction. Our underground crews require approximately15 business days (weather permitting) to set the transformer, pull the primary cables and make up the transformer.
PLEASE NOTE: You must allow proper access to poles and all underground facilities.
CPS Energy must receive your electric meter loop inspection from the City of San Antonio (or your municipality) to allow CPS Energy to schedule a service/meter crew. You are required to permanently stencil your address on your meter loop (refer to section 1800 of the Electrician Service Standards). Once CPS Energy receives your inspection, allow 5-10 business days for Electric Service & Meter Standards to activate your service.
CPS Energy will send your final Temporary Service bill and normal billing will begin. If you have not already, enroll in Manage My Account.
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