BILL PAYMENT:  If you have entered a payment amount that is less than the balance due, and/or a payment date that is after the due date, please contact us at 210-353-2222 or cpsenergy.com/assistance to make arrangements.

Contact Us

 
ContactUs1

Contact Us by Email: feedback@cpsenergy.com.

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

Contact Us Through the Web:

Contact Us by Phone:

Effective Wednesday, March 18, 2020:  CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5 p.m., Monday- Friday until further notice.

  • Need your service to be reconnected?
  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Call toll free, 1-800-773-3077
    Commercial service issues? Call (210) 353-3333
  • Schedule a Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Other:

Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
145 Navarro
Mail Drop 110910
San Antonio, TX   78205

Visit One of Our Customer Service Centers.
Effective Wednesday, March 18, 2020: 
 CPS Energy walk-in center hours will be temporarily modified to 10:30 a.m. – 5 p.m., Monday- Friday until further notice.

PLEASE NOTE: Our customer service centers are not taking credit card payments at this time.