Contact Us


Contact Us by Email:

Please Note: Gas leaks and emergency requests should NOT be reported by email. Please contact 210-353-HELP to report any gas and/or electric emergencies. A live representative will be standing by 24/7 to assist with all emergency requests. 

Contact Us Through the Web:

Contact Us by Phone:

  • Need your service to be reconnected?
  • Service problems or electric/gas emergencies?   Call (210) 353-HELP (4357)
  • Billing or service issues? Call (210) 353-2222, Monday-Friday, 7:00 a.m.- 7:00 p.m. and Saturday, 8:00 a.m.-1:00 p.m. Call toll free, 1-800-773-3077
    Please be advised, as of March 8, 2018, our menu options have changed.
  • Commercial service issues? Call (210) 353-3333, Monday – Friday 7:30 a.m.-5:30 p.m.
    Please be advised, as of March 8, 2018, our menu options have changed.
  • Schedule a Callback
  • Hearing-impaired customers?  (210) 353-2224
  • Human Resources and employment verification? Call (210) 353-4636
  • Looking for a specific CPS Energy employee? Call (210) 353-2000

Contact Us By Mail:

CPS Energy
P.O. Box 1771
San Antonio, TX 78296

Reporting Utility Service Theft:

If you suspect someone of stealing utility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft


Bankruptcy-Related Issues?

CPS Energy - Bankruptcy Section
145 Navarro
Mail Drop 110910
San Antonio, TX   78205

Visit One of Our Customer Service Centers - open weekdays from 7:45 a.m. to 5:30 p.m.:
PLEASE NOTE: Our customer service centers are not taking credit card payments at this time.