CPS Energy can start electric or natural gas service at any existing residence in San Antonio or surrounding area. CPS Energy requires two business days’ prior notification for all new electric or natural gas accounts. A deposit may be required to establish new service. CPS Energy will contact you by telephone or email if additional information––including the specifics of any deposit––is required. Otherwise, you may expect an email notification on the day of service requested. New electric or natural gas service requests can be processed no more than 30 days in advance. New service cannot be established on weekends or CPS Energy holidays.
If you wish to terminate your energy service, CPS Energy requires at least two business days’ prior notice. Any deposit on your account will be credited toward your final bill balance. Termination of service cannot be processed more than 30 days in advance. Termination of electric or natural gas services cannot be scheduled for weekends or CPS Energy holidays.
To terminate service at one address and start it at a new address, we require at least two business days’ prior notice. Based on service termination date and the start service date, a new account may be assigned to the new service address. Any deposit on the old account will be transferred to the new service account.
CPS Energy will contact you by telephone or email if additional information is required for your request. Otherwise, you may expect an email notification on the day of service requested. Transfer requests can be processed no more than 30 days in advance. Transfers cannot be scheduled for weekends or CPS Energy holidays.
My Online Profile
You may use your Online Account Profile to update the following information:
- Email address
- Online password
- Secret question
- Secret answer
- Add an account (account must be active and in your name)
- Remove account from online profile
- Resume paper bill and discontinue e-mail notification of bill
You may use our online service to request a payment plan that gives you additional time to pay your bill. Not all accounts are eligible for payment plans. If you do not fulfill the terms of your payment plan terms, the payment plan agreement will become null and void and the account will be subject to collection activities. The account will also become ineligible from further payment arrangements for six months.
Energy Usage Data
The usage data in the graphs are based on the 15-minute interval data received nightly from your meter. Due to processing time, there can be a delay in displaying this data. The total usage for a day may not equal the actual daily usage, due to the timing of when the data is received. This interval data is not used for billing purposes at this time. The data is subject to change based on CPS Energy established business rules.
Modifications or Discontinuance to Online Service by CPS Energy
Should CPS Energy discontinue the Residential Manage Your Account service, you will receive 30 days prior notice by e-mail.
CPS Energy reserves the right to cancel any Residential Manage Your Account that has not been accessed by you for a 12 month consecutive period.
CPS Energy reserves the right to immediately cancel your online service account without notice for inappropriate use, including fraudulent activity on the online service.
Confidentiality and Security
CPS Energy will store and protect your online account information in the same manner other personal customer information is stored and protected. Disclosure of this information shall only be made when CPS Energy is required to do so by law.
Your online account is available 24 hours a day, seven days a week, except during periodic system maintenance. CPS Energy will not be responsible for any electronic data transmission disruption, interference or errors resulting from a cause over which it does not have direct control.