We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Community Engagement/CRU

Proactively serving customers

Our Community Engagement group is taking customer service to the next level with a proactive approach that features a mobile Customer Response Unit (CRU). CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs. CRU members wear uniquely designed uniform shirts and drive visible vehicles to ensure customers can identify representatives as official members of CPS Energy.

Community Engagement performs outreach through the CRU as well as the Casa Verde weatherization and Community Outreach teams. CRU will offer enhanced customer service by resolving situations through a case management approach. 

Casa Verde is geared up to enroll more customers into the program, which provides an average of $5,000 in free home weatherization improvements, saving customers an average of $350 a year in energy costs.

Community Outreach is working to educate customers and match them up with the right programs and services, including our Customer Assistance Programs. If you could use some help, take this quick survey to see which programs you may be eligible for today.

 
CRU team ready to assist