We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.


Is your power out? Expect a call, email or text from us

The next time your power goes out, expect a CPS Energy Alert sent via email, phone call or text from CPS Energy. Alerts are sent via phone, email and text between 9 a.m. and 6 p.m. No phone calls will be made from 6 p.m. to 9 a.m. -- only email and text messages will be sent. All messages issued via phone will have a caller ID of 210-353-2111.

When an extended power outage (5 minutes or more) occurs at your home or business, an Alert will provide you with an estimated time of service restoration at that address. Later, a follow-up message will be sent confirming the power was restored.

As a customer, you are automatically enrolled and will receive an alert for a citywide/mass power outage emergency as well as a power outage affecting your home or business. You may opt out of alert messages for your home or business and still receive mass alert messages. Or you may elect to opt out of all alerts.

If you choose to opt out of alerts, log into your Manage My Account profile on our website, find the "Alerts Preferences" tab and click the appropriate box to opt out. Or call 210-353-2255 to speak to a customer service representative to modify your alert preferences.

Updating your emergency information is easy if you’re a Manage My Account user. To enroll in Manage My Account and to update your Alert preferences, use the following instructions.

If you elect to receive a text message as part of your preferences, remember that provider charges may apply.