CPS Energy walk-in center hours have been temporarily modified to 10:30 a.m. – 5 p.m., Monday- Friday until further notice.  We provide a variety of options to pay your bill - visit our Ways to Pay.

Customer Assistance Programs

 
 

WE WORK WITH YOU

Now more than ever, safety & reliability are our highest priorities.  

We do more than work for you. We work with you! 

We are monitoring the current COVID-19 outbreak and are taking steps to help keep everyone safe and ensure the continuous delivery of energy to you.

 

NO NON-PAYMENT DISCONNECTS UNTIL FURTHER NOTICE

When special circumstances arise, it may work out better to have some flexibility in the timing for when payments are made.  

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help as soon as possible.

To request more time to pay, use MMA or call CPS Energy at (210) 353-2222.

If you haven't done so already, sign up for Manage My Account (MMA).

Remember we will NEVER call you and demand payment or threaten disconnection – but scammers will.  So don’t be fooled by them.

 

ASSISTANCE PROGRAMS

CPS Energy has a variety of money-saving and general assistance programs designed to help all customers who have informed us of a hardship. Some of CPS Energy’s assistance programs include:

  • REAP - CPS Energy contributes $1 million or more per year to the Residential Energy Assistance Partnership (REAP). This invaluable program is our commitment to provide help to pay energy bills for customers who qualify for assistance.
  • Budget Payment Plan - Customers’ annual energy bill is averaged over the past year, and a fixed amount is billed making it easy to budget energy dollars for the year.
  • Senior Citizen Billing Program - Senior customers are allowed additional time to pay the net amount of energy bills.
  • Senior Citizen Late Fee Waiver - Qualifying seniors over 60 years old can sign up to have their late charges waived.
  • Affordability Discount Program - Customers may be eligible for a discount on their monthly service charge.
  • Casa Verde - Qualifying customers can receive an average of $5,000 in energy efficiency upgrades to their home at no cost, helping save energy month after month.
  • Disabled Citizens Billing Program - Disabled customers on Supplemental Security Income are allowed additional time to pay the net amount of their energy bills.