We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Assistance & Payment Options

We Work With You


Now more than ever, safety & reliability are our highest priorities.  

We do more than work for you. We work with you! 

We are monitoring the current COVID-19 outbreak and are taking steps to help keep everyone safe and ensure the continuous delivery of energy to you.



We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time.

If you experience financial hardship and need payment assistance, we urge you to call us at (210) 353-2222 to set up a payment plan. Late fees are waived for customers who make timely payments as part of a payment plan established during the period of suspended disconnects that is currently in place due to the COVID-19 pandemic.

Our team of energy experts can explain our helpful payment plan options and assist you with a strategy to catch up on missed payments and bring your account current if you fall behind. We can also help you determine if you qualify for Assistance Programs that are available to supplement utility bill payments for qualified participants.

If you haven't done so already, sign up for Manage My Account (MMA)

Remember we will NEVER call you and demand payment or threaten disconnection – but scammers will. So don’t be fooled by them.



Please call us at (210) 353-2222 to set up a payment plan. 

  • Standard Payments - Customers can request a late fee waiver when making a payment.
  • Installment Plan - Customers can request that the full amount due be broken into installments and added to future bills, in addition to the then-current amount due. 
  • Extension - Customers can request to pay their past due balance at a later date.
  • Budget Payment Plan - Customers are billed a fixed amount monthly, which is based on their previous year's energy charges. This makes it easy to budget energy dollars for the year.
  • Modified Budget Payment Plan - Customers with a Budget Payment Plan can request that a past due amount be broken into installments and added to the monthly Budget Payment Plan payment.
  • Ways to Pay - All the different ways to pay your CPS Energy bill.



CPS Energy has a variety of money-saving and general assistance programs designed to help qualifying customers. Some of CPS Energy’s assistance programs include:

  • Residential Energy Assistance Partnership (REAP) - Customers who qualify receive energy bill assistance up to two times annually. Learn more about how to apply here. This program is a partnership of the City of San Antonio, Bexar County and CPS Energy. CPS Energy contributes $1 million or more per year to the REAP fund. 
  • Senior Citizen Billing Program - Senior customers are allowed additional time to pay the net amount of energy bills.
  • Senior Citizen Late Fee Waiver - Qualifying seniors over 60 years old can sign up to have their late charges waived.
  • Affordability Discount Program - Customers may be eligible for a discount on their monthly service charge.
  • Disabled Citizens Billing Program - Disabled customers on Supplemental Security Income are allowed additional time to pay the net amount of their energy bills.