We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

REAP/Utility Assistance


We contribute $1 million or more per year to the Residential Energy Assistance Partnership (REAP). This invaluable program is our commitment to provide help to pay energy bills for customers who qualify for assistance.

To qualify for REAP you must:

  • Have income at or below 125% of federal poverty guidelines and be experiencing financial hardship.
  • Be elderly, handicapped, have small children in your home, or require critical-care equipment.
  • Be a resident of San Antonio or Bexar County.

If you qualify for REAP:

  • Your maximum assistance is $400 per year.
  • You will receive credit on your CPS Energy utility bills as well as information about CPS Energy programs on weatherization, low-cost/no-cost energy efficiency, senior-citizen aid and critical care assistance.
  • You will be asked to present proof of income, hardship and number of family members.

Inquire about REAP assistance by contacting:

How to apply:

Complete the Online Application and upload required documents using your smartphone or tablet’s built-in camera.  The electronic application allows for faster communication and allows you to check the status of your application, view the average processing time for the past 30 days, and receive automated notifications each time the status of your application changes.  

To mail a Written Request for Utility Assistance be sure to include your name, last four digits of the applicant's Social Security number, present address, phone number and CPS account number. Mail to:

        Bexar County Utility Assistance
        233 N. Pecos, Suite 590
        San Antonio, Texas 78207

You may also send the Written Request for Utility Assistance form by email to clientservices@bexar.org


Want to help your neighbors keep the lights on? Donate to REAP, Inc.