We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Nest Rush Hour Rewards

Try a Nest Thermostat – A sleek way to save

We have teamed up with Nest to bring you the first thermostat that programs itself to help you save energy. The Nest Learning Thermostat actually learns your temperature preferences to program itself and automatically adjusts to an energy efficient temperature when you’re away. With the Nest thermostat you can:

  • Save on your heating and cooling bills.
  • Control the thermostat from anywhere with your smartphone, tablet, or computer.
  • Access energy reports that let you see how much energy you’ve used and give you tips to help you save more.
  • Get an $85 account credit on your CPS Energy bill when you enroll in the Nest Rush Hour Rewards program.*
  • You’ll receive an annual $30 bill credit each summer you participate in “rush hour events” from June thru September.

The Nest Learning Thermostat (1st, 2nd and 3rd Generation units) is available in San Antonio at local retail stores. You may also contact Nest directly at: (855) 469-6378 or visit nest.com/support.

* To qualify for the $85 bill credit, customers must install a Wi-Fi thermostat approved by CPS Energy, enroll in WiFi Thermostat Rewards and allow CPS Energy to periodically control and interrupt service to manage peak energy periods. Each year, following the end of September, a $30 bill credit will be applied to an enrolled customer’s bill. My Thermostat Rewards Program is subject to change without prior notice.