We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Smart Thermostat FAQs

 

Here are a few frequently asked questions to help you better understand the CPS Energy Smart Thermostat. If you don’t find the answer you need, call us toll-free at 1-866-222-7645.

How does the program work?

For Non-WiFi Thermostat participants

  • When CPS Energy needs to reduce demand, we’ll send a signal to the thermostat starting a "Conservation Event."
  • "During this event, “SAVINGS” will be displayed continuously on the top of the thermostat screen. This is to notify there is a peak event about to occur.
  • When the thermostat receives the off command, the thermostat will start flashing “SAVINGS” above the set to temperature.

For Wi-Fi Thermostat participants     

  • When CPS Energy needs to reduce demand, we’ll send a signal to the thermostat starting a "Conservation Event."
  • During this event, the inside temp will be increased to shut off the outside AC unit.

When do these “conservation events” usually happen?

  • Events usually happen on weekdays between 3pm to 7pm, May through September, excluding holidays and weekends. However, system emergencies can happen at any time causing an event.

Can I skip an event?

  • Utility Pro thermostats - Yes, you may opt-out of an event by calling 1-866-222-7645. Limited to only 3 times per summer.
  • Wi-Fi thermostats - If you have the Total Connect Comfort app or the Honeywell Home app you can opt-out by making adjustments at the thermostat or the mobile app.

Will my house get hot?

  • Most people don’t notice when a conservation event occurs.

Does this give CPS Energy control of my thermostat?

  • You always have complete control over how the thermostat is programmed.

How does the Smart Thermostat help me save on my energy bill?

  • A conventional thermostat may allow the temperature of your home to vary within three degrees of the set point. This is known as a temperature swing causing your unit to run longer before it turns off.
  • The Honeywell Smart Thermostat will generally keep your home’s temperature within a degree of the set point.
  • By programming the thermostat to raise and lower your home’s temperature based on your schedule, you can save on cooling and heating costs.
  • Wi-Fi thermostats can be controlled from anywhere from the mobile app

What if I have a problem with my thermostat?

  • CPS Energy maintains a Smart Thermostat hotline, available 24 hours a day, seven days a week: 1-866-222-7645.

Can I cancel my participation?

  • We encourage customers to stay enrolled a minimum of three years, after which the Smart Thermostat becomes your personal property.
  • Yes, you may drop out before the three-year period is over by calling 1-866-222-7645.