We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Are you looking for ways to save?

 

Keeping your home cool during the summer could increase your energy use and your bill.  We understand that a higher than expected utility bill can be a source of frustration.  But don’t worry, we offer a variety of smart, easy solutions to help save you energy and put money back in your pocket. 

 
Learn more about Manage My Account
Learn more about assistance programs
Learn more about rebates
Learn more about bill assistance (REAP)
Learn more about Budget Payment Plan
Learn more about efficiency programs